Welcome to Biponon! By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

• • Eligibility: By using Biponon, you confirm that you are at least 18 years old or have parental consent to use our services.
  • Amendments: Biponon reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting.

2. Product Information

• • Accuracy: We strive to ensure product descriptions, images, and prices are accurate. However, minor variations may occur.
  • Availability: Products are subject to availability. We reserve the right to limit quantities or discontinue items without prior notice.

3. Pricing and Payments

• • Currency: All prices are listed in Bangladeshi Taka (BDT).
  • Payment Methods: We accept mobile banking (bKash, Nagad, Rocket), debit/credit cards, and cash on delivery.

• Errors: In case of pricing errors, Biponon reserves the right to cancel orders and issue refunds if applicable.

4. Shipping and Delivery

• • Delivery Times: Estimated delivery times are provided but not guaranteed. Delays may occur due to unforeseen circumstances.
  • Shipping Charges: Delivery charges will be displayed during checkout. Free shipping may apply on eligible orders.
  • Order Tracking: Customers will receive a tracking number once their order is shipped.

5. Returns and Refunds

• • We do not offer refunds for any products once the purchase is completed, except in the following rare cases:

    • You receive a wrong item (different from what was ordered).

    • The product is damaged during delivery.

    In such cases, you must notify us within 24 hours of receiving the product by emailing bipononbdshop@gmail.com or calling +8801879227513 with your order number, clear photos, and a description of the issue.

    If approved, we will offer:

    • A replacement of the product (if available), or

    • A refund to your original payment method.

    Note: We reserve the right to verify all claims and reject requests that do not meet our conditions.

6. User Account

• • Account Security: Customers are responsible for maintaining the confidentiality of their account information.
  • Termination: Biponon reserves the right to terminate accounts that violate our policies.

7. Limitation of Liability

• • Biponon is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Intellectual Property

• • All content, including images, text, and logos, is the property of Biponon and may not be used without permission.

9. Governing Law

• • These terms are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Bangladesh.